Terms & Conditions

Last updated: November 2025


1. Introduction

These Terms & Conditions govern your use of the website www.thecaper.co.nz and any services, subscriptions, or digital products provided by The Caper Web Solutions Limited (“The Caper”, “we”, “us”, “our”).


By accessing our website or engaging our services, you agree to be bound by these Terms.


2. Services Overview

The Caper provides website design and development, digital marketing, social media management, content creation, and related online visibility services.


Our services include, but are not limited to, the Seen & Heard packages, website builds, marketing strategy consultations, and digital downloads or toolkits.


3. Intellectual Property

All content, materials, graphics, and intellectual property displayed on this website are owned or licensed by The Caper Web Solutions Limited.


No part of this site or its materials may be reproduced, distributed, or transmitted without prior written consent.


4. Client Responsibilities

Clients must:

  • Provide accurate and timely information, approvals, and access required for project delivery.
  • Ensure that all materials (text, images, and assets) supplied for use do not infringe third-party rights.
  • Respond to approval requests promptly to maintain project timelines.


5. Payment Terms

All fees are stated in New Zealand dollars (NZD) and are exclusive of GST unless otherwise specified.


Payment terms are outlined in your proposal or invoice. Failure to pay on time may result in suspension of services until payment is received.


6. Ongoing Service Agreements

6.1 Social Media Management

  • Engagements operate on a rolling monthly basis.
  • A minimum of two (2) months’ written notice is required to terminate services, as content is prepared one month in advance.
  • Work already in progress at the time of cancellation will be completed and invoiced accordingly.


6.2 Website Hosting and Maintenance

  • Hosting and maintenance agreements may be terminated with one (1) month’s written notice.
  • Transfer of hosting or project files will be provided after all outstanding invoices have been settled.


7. Digital Products and Downloads

Digital downloads (including toolkits, templates, and the “Seen & Heard 7-Day Visibility Sprint”) are provided for personal or business use by the purchaser only.


Redistribution, resale, or reproduction in whole or in part is strictly prohibited.


Due to the immediate nature of digital delivery, no refunds will be issued once the product link has been delivered, except as required under the Consumer Guarantees Act 1993.


8. Revisions, Delays, and Cancellations

  • Projects include a set number of revisions as specified in the service agreement or proposal.
  • Delays caused by the client (e.g., lack of approvals, missing information) may impact delivery timelines.
  • The Caper reserves the right to reschedule or pause projects if required resources are not received within a reasonable timeframe.


9. Limitation of Liability

While every effort is made to ensure accuracy and reliability, The Caper Web Solutions Limited will not be liable for any loss, damage, or consequential costs arising from the use or inability to use our services, website, or digital products.


To the fullest extent permitted by law, our total liability shall not exceed the total fees paid for the relevant service.


10. External Links and Third-Party Services

Our website may contain links to third-party sites or integrate with third-party software (e.g., Duda, High Level, Canva, or Google services). We are not responsible for the content, policies, or performance of those third parties.


11. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.


12. Contact Information

For any questions regarding these Terms or our services, please contact:
📧 [email protected]
📞 021 025 75790